Support
Email support@seriex.app and we'll get back to you as soon as we can. Please include your device model, iOS version, Seriex version, and what happened.
FAQ
How do I cancel my subscription?
On your iPhone, open Settings > [your name] > Subscriptions > Seriex and tap Cancel Subscription. Pro stays active until the end of the current period.
How do I restore Seriex Pro on a new phone or after reinstalling?
Make sure you're signed in with the Apple ID you used to buy it, open the Seriex Pro purchase screen, and tap "Restore Purchases".
How do I get a refund?
Apple handles refunds for App Store purchases. Request one at reportaproblem.apple.com.
Do my points and progress move to a new phone?
No. Seriex has no accounts, so points and progress stay on the current device and cannot be restored after you delete the app or switch phones.
An ad won't load. What should I do?
Check your internet connection and try again. There is a daily limit on rewarded ads; once you reach it, try again tomorrow.
Where do I watch the episodes?
Seriex does not provide video. Preview the vocabulary in Seriex, then watch the episode on a streaming service you subscribe to.
How do I turn off personalized ads?
On your iPhone, open Settings > Privacy & Security > Tracking and turn off tracking for Seriex.
How do I delete my data?
Deleting Seriex removes all learning data from your device. To delete purchase-related data, email us. See the Privacy Policy for details.